Intel elan eztouchfilter не работает

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elan keyboard filter device

Сегодня, после обновления Windows10 перестала работать клавиатура. Как я понимаю — ошибка с elan keyboard filter device. Обновить драйвер не получается, пишет актуальный драйвер. Возможности сделать откат нет. Сторонние программы драйвер не обновляют. На сайте леново этого драйвера не нашел.

Как в такой ситуации поступить?

United States of America

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Re:elan keyboard filter device

Странно, проблема решилась полным удалением Elan keyboard filter device, в т.ч. драйверов.

Теперь в диспетчере устройств появилась Стандартная клавиатура Ps/2.

Может кому то пригодится.

United States of America

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Re:elan keyboard filter device

Странно, проблема решилась полным удалением Elan keyboard filter device, в т.ч. драйверов.

Теперь в диспетчере устройств появилась Стандартная клавиатура Ps/2.

Может кому то пригодится.

0 Это решение оказалось полезным.

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Message 3 of 4

Re:elan keyboard filter device

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Re:elan keyboard filter device

Та же проблема с клавой, переустановка винды не помогла, удалял драйвера из диспетчера, а обновить драйвера на клаву не могу, пишет не удалось найти устройство Где найти Elan keyboard filter device

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Driver problem — ELAN EzTouchFilter

‎01-29-2019 05:23 PM

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My keyboard, touchscreen and touch pad stopped worked. I managed to work out Keyboard and Touch pad by disabling intel integrated sensor in device manager but Touch screen is not working.

I suspect its the Human Interface Device > ELAN EzTouchFilter

This device cannot start. (Code 10)

A request for the HID descriptor failed.

‎01-31-2019 09:40 AM

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Hey there! @hairylittlehobb, Thanks for stopping by the HP Support Forums!

Don’t worry I’ll try to help you out. Let me ask you a few questions in order to assist you better.

Did you make any hardware or software changes on your PC?

Is the touchscreen working in BIOS?

Were there any recent windows update on the PC?

Please share the product number of the PC to assist you better.

Excellent description and a great diagnosis done. It is greatly appreciated.

Try updating the BIOS and chipset driver on your PC and check if it helps.

You can update other drivers on your PC using the HP support assistant.

Refer this article to know more information about using the HP support assistant.

Try few steps recommended below.

The Windows troubleshooting tool could be the quick and easy fix to any problem with your touchscreen.

Do a system search for troubleshooting and select the relevant result. In the new window, click View all from the left-hand menu. From the list that appears, click Hardware and Devices .

Click Next and run the wizard through. The tool will automatically detect issues and then repair them. However, it’s by no means comprehensive and you may need to carry on reading.

In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labelled HID-compliant touch screen, or similar. Right-click the touchscreen device.
If the option to enable the device is included in the menu, click Enable.

Reinstall the original touchscreen device driver that came installed on your computer using the following steps:
In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labelled HID-compliant touch screen, or similar. Right-click the touchscreen device and select Uninstall.
Confirm the uninstallation.
Restart the computer to reinstall the touchscreen driver.

Also, try the steps recommended below.

Go into Device Manager — Select Universal Serial Bus Controllers — Select Generic USB Hub Properties -(Under POWER tab: the one that has «HID-compliant Device 100mA» attached) Power Management — UNCHECK-«Allow the computer to turn off this device to save power»

If you have problems or not sure if it the correct HID-compliant Device, just look under the Driver Details and hit the drop down box to scroll through all those different labels until it clearly says «Touchscreen» under «Bus Reported Device Description»

Refer this article to further troubleshoot touchscreen issues with your PC. Click Here

If the issue still persists after trying out the steps, try running a touchscreen diagnostics test on your PC and check if the PC is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know if this works!

I hope you have a great day!

Please click “ Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “ Kudos, Thumbs Up » on the bottom right to say “Thanks” for helping!

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ELAN EzTouchFilter / HID I2C Touchscreen Issue

‎07-06-2019 05:58 PM — edited ‎07-09-2019 12:57 AM

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I have recently had issues with my touchscreen for the Spectre X360 ac039tu — I note there have been several posts about this in the past — HID I2C error.

I have read the forums regarding this problem as I have had this issues several times. I have the latest version of windows 1903 and most recent updates. I also have the most up to date drivers for graphics etc.

The computer would boot up fine but the touchscreen non-functional, and is non-existent in BIOS (F10) boot screen either, and does not show up on the UEFI (F2) for component test.

In device manager it shows HID I2C device in yellow, (old) -> there appears to be a recent update to the HID I2C device driver — now displaying as ELAN EzTouchFilter in device manager. It has a code 10 error — Device failed to start.

On further investigation — it shows that the device has a power failure and the power state for the device is D3 — see https://docs.microsoft.com/en-us/windows-hardware/drivers/kernel/device-sleeping-states.

The key of me getting my touchscreen back appears to somehow have to switch this power state from D3 to D0. Through various experiments and reboots, and multiple times in disabling the device and enabling the device, it seems to have re-powered itself back to D0 and is functional again — working in BIOS and it is present in the component test in UEFI on boot

I am wondering if HP is able to release a driver/firmware of sorts which keeps the power state of the touchscreen at D0 and do not allow it to be turned off by the system/windows as this would appear to solve the problem.

I have unticked the boxes for power management «allow computer to turn off this device to save power» and hoping this problem does not occur again, and hopefully this provides some help to others who have experienced the same issue as me.

‎07-11-2019 11:13 AM

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I recommend you contact support as it looks like a hardware issue.

Here is how you can get in touch with tech support.

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

The_Fossette
I am an HP Employee

‎07-09-2019 12:55 AM

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Screenshots — when the touchscreen is working — this is what shows in the device manager Note — power state is D0 In device manager — you can see that HID-compliant touchscreen and pen is displayed This is the host controller page with Intel Serial I/O 9D60, which is where the ELAN EzTouchFilter is located Again — power state for this host controller is D0 I have unticked the allow computer to turn off this device to save power

When the touchscreen decides to not work — both the intel serial I/O host controller 9D60 and the ELAN EzTouchFilter power state becomes D3. I still have not figured out how it manages to change from D0 to D3, or the events that leads to this happening. But this has happened multiple times in the last 2 weeks after a period of stability of approximately 1 year.

I have also not figured out how each time I managed to get the power state back from D3 to D0, sometimes disabling the device and re-enabling will work, other times it does not.

‎07-09-2019 03:03 PM

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Thank you for posting your query on HP Community,

Is the touchscreen working in BIOS?

Were there any recent windows update on the PC?

Let’s start off by updating the BIOS and touchscreen firmware on the PC and check if it helps.

Update the BIOS using this link. Click Here

You can update other drivers on the PC using the HP support assistant.

Refer this article to know more information about using the HP support assistant.

Try few steps recommended below.

The Windows troubleshooting tool could be the quick and easy fix to any problem with your touchscreen.

Do a system search for troubleshooting and select the relevant result. In the new window, click View all from the left-hand menu. From the list that appears, click Hardware and Devices .

Click Next and run the wizard through. The tool will automatically detect issues and then repair them. However, it’s by no means comprehensive and you may need to carry on reading.

Also, try the steps recommended below.

Refer this article to further troubleshoot touchscreen issues with your PC. Click Here

If the issue still persists after trying out the steps, try running a touchscreen diagnostics test on your PC and check if the PC is functioning correctly.

Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click Component Tests

4. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

5. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know if this works!

I hope you have a great day!

Please click “ Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “ Kudos, Thumbs Up » on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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